Our philosophy
As a small company, we have embodied our visions and values from the very beginning. That is why we want to be the change we have always wanted to see. We do not see our customers as customers, but much more as partners, to whom we try to offer not only reliable sighthound harnesses but also optimum service. This meeting at eye level is a matter of course for us. In addition, we naturally want to be an economically sustainable company, with the aim of making positive statements beyond the company and constantly improving our service and our variety of designs. Because we know that what you are committed to shows what is really important.
Customer contact
The satisfaction of our community is just as important to us as the quality of our products. Our focus is on customer relations and building a basis of trust. We do not leave our customers alone with their questions or concerns and pursue the principle of active exchange. For this reason, we are available around the clock and always respond as quickly as possible. We are also proud to have the opportunity to get to know our customers on a personal basis, to exchange ideas and to receive praise and criticism. We take constructive feedback of all kinds to heart and welcome any advice and suggestions. The opinion of our community is our top priority. After all, the main goal of elmorío® is to make passionate dog owners and their pets happy. Together we can create the change we all want to see.